VIR Vulnerability Intelligence Relay

CVE-2009-5056

low
Published 2011-03-18 · Modified 2026-04-29
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CVSS v3
—
CVSS v4 NEW
—
not yet in upstream
VIR risk
2.1

Description

Open Ticket Request System (OTRS) before 2.4.0-beta2 does not properly enforce the move_into permission setting for a queue, which allows remote authenticated users to bypass intended access restrictions and read a ticket by watching this ticket, and then selecting the ticket from the watched-tickets list.

Predictions

Exploit likelihood
20%
Patch ETA
—

Heuristic predictions, AS-IS, for prioritization only.

Mitigations

No mitigations published for this CVE yet.

The vendor-content worker queues fetches as references arrive (check back in a few minutes). Or — if you've already worked around this in production — publish your fix to the community-verified tier.

✚ Propose a mitigation on Community → Mitigations published via the community go through AI scoring + 2 human reviewers + 7-day silent objection window before landing here with source_tier=community-verified.

OS impact
debian Debian Fixed 1 release
VersionStatusFixed in
bullseye Fixed 2.4.5-1

Application impact
VendorProductVersionsFixed
otrsotrs{"endIncluding":"2.4.0"}
otrsotrs0.5
otrsotrs1.0
otrsotrs1.0.0
otrsotrs1.0.1
otrsotrs1.0.2
otrsotrs1.1
otrsotrs1.1.0
otrsotrs1.1.1
otrsotrs1.1.2
otrsotrs1.1.3
otrsotrs1.1.4
otrsotrs1.2.0
otrsotrs1.2.1
otrsotrs1.2.2
otrsotrs1.2.3
otrsotrs1.2.4
otrsotrs1.3.0
otrsotrs1.3.1
otrsotrs1.3.2
otrsotrs1.3.3
otrsotrs2.0.0
otrsotrs2.0.1
otrsotrs2.0.2
otrsotrs2.0.3
otrsotrs2.0.4
otrsotrs2.0.5
otrsotrs2.1.0
otrsotrs2.1.1
otrsotrs2.1.2
otrsotrs2.1.3
otrsotrs2.1.4
otrsotrs2.1.5
otrsotrs2.1.6
otrsotrs2.1.7
otrsotrs2.1.8
otrsotrs2.1.9
otrsotrs2.2.0
otrsotrs2.2.1
otrsotrs2.2.2
otrsotrs2.2.3
otrsotrs2.2.4
otrsotrs2.2.5
otrsotrs2.2.6
otrsotrs2.2.7
otrsotrs2.2.8
otrsotrs2.2.9
otrsotrs2.3.0
otrsotrs2.3.1
otrsotrs2.3.2
otrsotrs2.3.3
otrsotrs2.3.4
otrsotrs2.3.5
otrsotrs2.3.6

References

CWEs

CWE-20

Community-verified mitigations for this CVE will appear above when contributors publish them.

Verify integrity in audit chain (admin only). AS-IS.