VIR Vulnerability Intelligence Relay

CVE-2014-1694

medium
Published 2014-02-04 · Modified 2026-04-29
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CVSS v3
—
CVSS v4 NEW
—
not yet in upstream
VIR risk
6.8

Description

Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.

Predictions

Exploit likelihood
20%
Patch ETA
—

Heuristic predictions, AS-IS, for prioritization only.

Mitigations

No mitigations published for this CVE yet.

The vendor-content worker queues fetches as references arrive (check back in a few minutes). Or — if you've already worked around this in production — publish your fix to the community-verified tier.

✚ Propose a mitigation on Community → Mitigations published via the community go through AI scoring + 2 human reviewers + 7-day silent objection window before landing here with source_tier=community-verified.

OS impact
debian Debian Fixed 1 release
VersionStatusFixed in
bullseye Fixed 3.3.4-1

Application impact
VendorProductVersionsFixed
otrsotrs3.2.0
otrsotrs3.2.1
otrsotrs3.2.2
otrsotrs3.2.3
otrsotrs3.2.4
otrsotrs3.2.5
otrsotrs3.2.6
otrsotrs3.2.7
otrsotrs3.2.8
otrsotrs3.2.9
otrsotrs3.2.10
otrsotrs3.1.0
otrsotrs3.1.1
otrsotrs3.1.2
otrsotrs3.1.3
otrsotrs3.1.4
otrsotrs3.1.5
otrsotrs3.1.6
otrsotrs3.1.7
otrsotrs3.1.8
otrsotrs3.1.9
otrsotrs3.1.10
otrsotrs3.1.11
otrsotrs3.1.13
otrsotrs3.1.14
otrsotrs3.1.15
otrsotrs3.1.16
otrsotrs3.1.17
otrsotrs3.1.18
otrsotrs3.3.0
otrsotrs3.3.1
otrsotrs3.3.2
otrsotrs3.3.3

References

CWEs

CWE-352

Community-verified mitigations for this CVE will appear above when contributors publish them.

Verify integrity in audit chain (admin only). AS-IS.