CVE-2017-16664

high

Published 2017-11-21 · Modified 2026-05-13

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CVSS v3

8.8

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

CVSS v4 NEW

—

not yet in upstream

VIR risk

8.8

Description

Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26, and 3.3 before 3.3.20. In the agent interface, an authenticated remote attacker can execute shell commands as the webserver user via URL manipulation.

Predictions

Exploit likelihood

92%

Patch ETA

—

Heuristic predictions, AS-IS, for prioritization only.

Mitigations

No mitigations published for this CVE yet.

The vendor-content worker queues fetches as references arrive (check back in a few minutes). Or — if you've already worked around this in production — publish your fix to the community-verified tier.

✚ Propose a mitigation on Community → Mitigations published via the community go through AI scoring + 2 human reviewers + 7-day silent objection window before landing here with source_tier=community-verified.

OS impact

Debian Mixed 4 releases

Version	Status	Fixed in
bullseye	Fixed	`5.0.24-1`
9.0	Affected	—
8.0	Affected	—
7.0	Affected	—

Application impact

Vendor	Product	Versions	Fixed
otrs	otrs	`{"startIncluding":"3.3.0","endExcluding":"3.3.20"}`	`3.3.20`

References

CWEs

CWE-94

Community-verified mitigations for this CVE will appear above when contributors publish them.

Verify integrity in audit chain (admin only). AS-IS.