CVE-2017-16854

medium

Published 2017-12-08 · Modified 2026-05-13

💬 Discuss on Community ✚ Propose mitigation

CVSS v3

6.5

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

CVSS v4 NEW

—

not yet in upstream

VIR risk

6.5

Description

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

Predictions

Exploit likelihood

75%

Patch ETA

—

Heuristic predictions, AS-IS, for prioritization only.

Mitigations

No mitigations published for this CVE yet.

The vendor-content worker queues fetches as references arrive (check back in a few minutes). Or — if you've already worked around this in production — publish your fix to the community-verified tier.

✚ Propose a mitigation on Community → Mitigations published via the community go through AI scoring + 2 human reviewers + 7-day silent objection window before landing here with source_tier=community-verified.

OS impact

Debian Mixed 4 releases

Version	Status	Fixed in
bullseye	Fixed	`6.0.2-1`
9.0	Affected	—
8.0	Affected	—
7.0	Affected	—

Application impact

Vendor	Product	Versions	Fixed
otrs	otrs	`{"startIncluding":"3.3.0","endIncluding":"3.3.20"}`

References

CWEs

CWE-200

Community-verified mitigations for this CVE will appear above when contributors publish them.

Verify integrity in audit chain (admin only). AS-IS.