CVE-2020-1777

unknown

Published — · Modified —

💬 Discuss on Community ✚ Propose mitigation

CVSS v3

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CVSS v4 NEW

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not yet in upstream

VIR risk

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Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Predictions

Exploit likelihood

20%

Patch ETA

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Heuristic predictions, AS-IS, for prioritization only.

Mitigations

No mitigations published for this CVE yet.

The vendor-content worker queues fetches as references arrive (check back in a few minutes). Or — if you've already worked around this in production — publish your fix to the community-verified tier.

✚ Propose a mitigation on Community → Mitigations published via the community go through AI scoring + 2 human reviewers + 7-day silent objection window before landing here with source_tier=community-verified.

OS impact

Debian Fixed 1 release

Version	Status	Fixed in
bullseye	Fixed	`0`

References

https://security-tracker.debian.org/tracker/CVE-2020-1777

Community-verified mitigations for this CVE will appear above when contributors publish them.

Verify integrity in audit chain (admin only). AS-IS.