CVE-2026-78356

medium

Assigned by CNA: otrs

Published 2026-10-12 · Modified 2026-10-12

Discuss on Community Propose mitigation

CVSS v3

5.3

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

CVSS v4 NEW

—

not yet in upstream

VIR risk

5.3

Description

The OTRS Agent Frontend configuration endpoint can be accessed without authentication. This allows unauthenticated remote users to retrieve internal application configuration that is intended for use by the authenticated Agent Frontend. The exposed information may include configured frontend routes and their associated authorization groups, authentication configuration, enabled product features, third-party integration settings, and other implementation details. The exposed configuration does not directly contain user credentials or provide unauthorized modification of the OTRS configuration. However, the disclosed information may assist an attacker in fingerprinting the affected OTRS installation and identifying enabled functionality or security-relevant configuration that could be used to prepare further attacks. This issue affects OTRS: * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X

Predictions

Exploit likelihood

63%

Patch ETA

—

Heuristic predictions, AS-IS, for prioritization only.

Mitigations

No mitigations published for this CVE yet.

The vendor-content worker queues fetches as references arrive (check back in a few minutes). Or — if you've already worked around this in production — publish your fix to the community-verified tier.

Propose a mitigation on Community Mitigations published via the community go through AI scoring + 2 human reviewers + 7-day silent objection window before landing here with source_tier=community-verified.

References

https://otrs.com/release-notes/otrs-security-advisory-2026-13/

CWEs

CWE-497

Community-verified mitigations for this CVE will appear above when contributors publish them.

Verify integrity in audit chain (admin only). AS-IS.